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Terms & Conditions

Learn about the platform rules and your rights as a traveler.

Terms and Conditions for Travelers

Last updated: June 7, 2026

1. Purpose and Scope

These Terms and Conditions (hereinafter, the "Terms") govern the access to and use of the Tripii technology platform (hereinafter, the "Platform"), operated by Softdev SAS, a commercial company incorporated under the laws of the Republic of Colombia, with its registered office at Portal de Balcones Mz 2 Ca 6, Calarca, Quindio.

Tripii is a technology intermediation platform that connects travelers with legally established tourism agencies. Tripii is NOT a travel agency, tour operator, or tourism service provider. Its role is exclusively technological: to facilitate the publication, search, booking, and payment of tourism experiences offered by third parties (the Agencies).

By registering, browsing, or completing any transaction on the Platform, you accept these Terms in their entirety. If you do not agree with any provision, please refrain from using the Platform.

2. Definitions

For the purposes of these Terms, the following concepts shall have the meanings set forth below:

  • Platform: The website tripii.co, the agency websites hosted on Tripii's infrastructure (for example, tuagencia.co, teguatravel.co), the Tripii mobile application, and any other digital medium operated by Softdev SAS for the provision of the intermediation service.

  • Agency: A natural or legal person duly authorized to operate as a travel agency or tourism service provider in Colombia, who uses the Platform to publish and market their experiences.

  • Experience: Any tourism service, activity, tour, package, or plan offered by an Agency through the Platform.

  • Booking: The act by which a Traveler selects an Experience, a date, the number of participants, and completes the payment or reservation process, creating a contractual obligation between the Traveler and the Agency.

  • Traveler: Any natural person who registers on the Platform and/or makes a Booking of an Experience, whether for themselves or for third parties.

  • Participant: Any natural person who will attend a booked Experience, including the Traveler who made the Booking and any additional persons included in the Booking.

  • MercadoPago: A third-party payment platform used to process transactions between Travelers and Agencies.

3. Registration and Account

3.1 Account creation

To make Bookings on the Platform, you must create an account by providing truthful and up-to-date information. You may register through:

  • Email and password
  • Sign in with Google
  • Sign in with Facebook

3.2 Required personal data

When registering and making Bookings, the Platform may request the following information: full name, email address, phone number, date of birth, gender, and identification document. For Experience Participants, additional information may be requested: emergency contact, health insurance provider (EPS), and relevant medical conditions.

3.3 Account responsibility

You are solely responsible for maintaining the confidentiality of your access credentials. Any activity carried out from your account will be presumed to have been performed by you. If you suspect your account has been compromised, you must notify us immediately.

3.4 Accuracy of information

You agree to provide truthful, complete, and up-to-date information. Tripii reserves the right to suspend or cancel accounts that contain false or fraudulent information.

4. Booking and Payment Process

4.1 Search and selection

The Platform allows you to explore Experiences published by different Agencies. Each Experience displays information provided directly by the Agency, including description, itinerary, price, availability, and specific policies.

4.2 Booking process

To complete a Booking, you must:

  1. Select the desired Experience
  2. Choose the date and number of Participants
  3. Provide the details of each Participant (emergency contact, EPS, medical conditions where applicable)
  4. Complete your billing information (name or business name, document type and number, address)
  5. Make the payment through MercadoPago

4.3 Payment methods

Depending on the configuration set by each Agency, Experiences may offer the following payment methods:

  • Full payment: The total value of the Experience is paid at the time of Booking.
  • Deposit: A percentage is paid at the time of Booking and the remaining balance is paid according to the Agency's terms.
  • Reserve without payment: The Booking is confirmed without immediate payment, subject to the conditions established by the Agency.

4.4 Payment processing

Payments are processed through MercadoPago. Funds are transferred directly to the corresponding Agency's MercadoPago account. Tripii does not receive, hold, or manage funds paid by Travelers to Agencies. Tripii only charges a technology service fee (marketplace fee) as consideration for the use of the Platform.

4.5 Prices and taxes

Prices published on the Platform include Value Added Tax (IVA) of 19% and a per-person insurance fee, as established by applicable Colombian regulations. The total price is itemized before you confirm your payment.

4.6 Booking statuses

Your Booking may go through the following statuses:

  • Pending: The Booking has been initiated but payment has not been completed.
  • Waiting for payment: You are required to complete payment to continue.
  • Pending confirmation: Payment has been received and the Agency must confirm availability.
  • Confirmed: The Agency has confirmed your Booking. You will receive the information needed to enjoy the Experience.
  • Cancelled: The Booking has been cancelled by you, by the Agency, or by the Platform according to applicable policies.

4.7 Communications

The Platform may send you notifications related to your Booking via email and/or WhatsApp messages, including confirmations, pre-trip reminders, and relevant information about the Experience.

5. Cancellations and Refunds

5.1 Agency policies

Each Agency establishes its own cancellation and refund policies, which are communicated to the Traveler before completing the Booking. It is your responsibility to review and accept these policies before confirming your Booking.

5.2 Cancellation by the Traveler

If you wish to cancel a confirmed Booking, you must contact the Agency directly through the channels indicated on the Platform. Any refund, if applicable, will be made according to the Agency's cancellation policy and through MercadoPago's mechanisms.

5.3 Cancellation by the Agency

The Agency may cancel a Booking for justified reasons (force majeure, weather conditions, minimum number of participants not reached, among others). In such cases, the Agency must offer you an alternative or proceed with the corresponding refund.

5.4 Tripii's role in cancellations

Since Tripii acts as a technology intermediary and payments are made directly to the Agency's account, Tripii is not responsible for issuing refunds. Tripii may assist you in communicating with the Agency, but the final decision on cancellations and refunds rests exclusively with the Agency.

6. Traveler Obligations and Responsibilities

As a Traveler, you agree to:

6.1 Proper use of the Platform

  • Use the Platform only for the purposes set forth in these Terms.
  • Not attempt unauthorized access to the Platform, its systems, or the accounts of other users.
  • Not publish false, defamatory, offensive content, or content that violates the rights of third parties.
  • Not use bots, scrapers, or other automated tools to access the Platform without authorization.

6.2 Truthful information

  • Provide truthful and complete personal and billing information.
  • Keep your account information up to date.
  • Provide accurate information about Participants, especially regarding medical conditions and emergency contact details.

6.3 Conduct during the Experience

  • Comply with the safety instructions and coexistence rules established by the Agency.
  • Arrive punctually at the indicated location and time.
  • Behave respectfully toward the Agency's staff, other Participants, and the natural and cultural environment.
  • Inform the Agency in advance of any medical condition, physical restriction, or special need that may affect your participation.

6.4 Legal age

To create an account and make Bookings, you must be of legal age under Colombian law (18 years). Minors may participate in Experiences only under the supervision and responsibility of an adult who makes the Booking.

7. Limitation of Liability

7.1 Tripii as an intermediary

Tripii is a technology intermediary. It does not provide, organize, execute, or supervise the Experiences published on the Platform. The contractual relationship arising from a Booking is established directly between the Traveler and the Agency.

7.2 Agency content

The information, images, descriptions, prices, and conditions of the Experiences are provided and managed exclusively by the Agencies. Tripii does not verify, endorse, or guarantee the accuracy, quality, safety, or legality of such content.

7.3 Exclusion of liability

Tripii shall not be liable for:

  • Damages, injuries, losses, or inconveniences suffered during or in connection with an Experience.
  • Breach, delays, cancellations, or changes to Experiences by the Agencies.
  • The quality, safety, or suitability of the services provided by the Agencies.
  • Disputes between Travelers and Agencies.
  • Failures, interruptions, or errors in MercadoPago's payment services.
  • Loss of data caused by factors beyond Tripii's reasonable control.
  • Damages arising from the use of the Platform due to causes beyond Tripii's control (viruses, cyberattacks, force majeure).

7.4 Platform availability

Tripii will make reasonable efforts to keep the Platform available, but does not guarantee uninterrupted operation. Tripii may perform maintenance, updates, or temporary suspensions without prior notice when necessary.

8. Intellectual Property

8.1 Tripii's rights

The Platform, including its design, source code, logos, trademarks, text, graphics, and interfaces, is the exclusive property of Softdev SAS or its licensors. Its reproduction, distribution, modification, or unauthorized use is prohibited.

8.2 User content

By posting reviews, comments, photographs, or other content on the Platform, you grant Tripii a non-exclusive, royalty-free, worldwide, and sublicensable license to use, reproduce, modify, and display such content for purposes related to the operation and promotion of the Platform.

8.3 Third-party content

The trademarks, logos, and images of the Agencies belong to their respective owners. Their use on the Platform is limited to the authorized intermediation purposes.

9. Personal Data Protection

9.1 Data processing

Softdev SAS, as Data Controller, collects and processes your personal data in accordance with Ley 1581 de 2012, Decreto 1377 de 2013, and all other applicable Colombian regulations on personal data protection.

9.2 Purposes

Your personal data will be processed to: (i) manage your account, (ii) process your Bookings, (iii) send you service-related communications, (iv) fulfill legal and contractual obligations, (v) improve the Platform, and (vi) any other purposes described in our Privacy Policy.

9.3 Data shared with Agencies

When making a Booking, your personal data and that of the Participants will be shared with the corresponding Agency for the provision of the Experience. The Agency will act as an independent Data Controller with respect to the data it receives.

9.4 ARCO rights

You have the right to access, update, rectify, and delete your personal data, as well as to revoke the authorization granted, in accordance with the law. To exercise these rights, you may contact us through the channels indicated in Section 13.

9.5 Privacy Policy

For detailed information about the processing of your data, please refer to our Privacy Policy available on the Platform.

10. Modifications to the Terms

Tripii reserves the right to modify these Terms at any time. Modifications will be published on the Platform and will indicate the date of the last update. Continued use of the Platform after the publication of changes constitutes acceptance of the modified Terms.

In the event of substantial changes, we will make reasonable efforts to notify you through your registered email address or through a prominent notice on the Platform.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Colombia, including but not limited to:

  • Codigo de Comercio (Decreto 410 de 1971)
  • Ley 1480 de 2011 (Consumer Protection Statute)
  • Ley 1581 de 2012 (Personal Data Protection)
  • Ley 1558 de 2012 (General Tourism Law)
  • Ley 527 de 1999 (Electronic Commerce)
  • Decreto 1074 de 2015 and other complementary regulations

12. Dispute Resolution

12.1 Direct resolution

In the event of any dispute arising from these Terms or the use of the Platform, the parties shall attempt to resolve it directly and amicably within thirty (30) calendar days following the written communication of the grievance.

12.2 Disputes with Agencies

Disputes related to the quality, execution, cancellation, or refund of an Experience must be directed to the Agency providing the service. Tripii may facilitate communication between the parties but is not obligated to mediate or resolve such disputes.

12.3 Alternative mechanisms

If direct resolution is not possible, the parties may resort to the alternative dispute resolution mechanisms provided for under Colombian law, including conciliation before authorized conciliation centers.

12.4 Jurisdiction

For any dispute that cannot be resolved through the mechanisms described above, the courts of the Republic of Colombia, with jurisdiction in the city of Bogota D.C., shall have competence.

12.5 Superintendencia de Industria y Comercio

Notwithstanding the above, as a consumer you may exercise your rights before the Superintendencia de Industria y Comercio (SIC) under the terms provided by Ley 1480 de 2011.

13. Contact Information

Softdev SAS Cra 54c #143a-96, Plazuela de Moretto casa 6, Bogota, Colombia

For inquiries, requests, complaints, or claims related to the processing of personal data, please write to: soporte@tripii.co

14. Final Provisions

14.1 Severability

If any clause of these Terms is declared null or unenforceable, the remaining clauses shall remain in full force and effect.

14.2 No waiver

The failure of Tripii to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.3 Entire agreement

These Terms, together with the Privacy Policy and the specific policies of each Agency, constitute the entire agreement between you and Tripii regarding the use of the Platform.

By using the Platform, you confirm that you have read, understood, and accepted these Terms and Conditions.