How can we help?
Answers to the most common questions about bookings, payments and our experiences.
Frequently asked questions
6 questionsMost experiences offer free cancellation up to 24 hours before the start time. Refunds are processed in 3–5 business days back to the original payment method. Check the individual experience page for the specific policy.
Instantly, as soon as payment is confirmed. The PDF voucher is emailed and also available in My Trips → Upcoming.
Yes — up to 48 hours before the experience starts and subject to operator availability. Go to My Trips and tap "Modify booking". If the operator can't accommodate the new date, we issue full credit.
Visa, Mastercard, American Express. In Colombia we also accept PSE, Nequi and Daviplata. Bookings over 3M COP can be paid via manual bank transfer.
No. The price you see is the price you pay. Tripii is paid by the agency, not by the traveler.
Our 24/7 support team arranges a replacement or full refund within minutes. Use the WhatsApp button on your voucher to reach us.
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